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Privacy Policy

Neilson’s Nutrition – My Meal
Effective Date: 21st September

This Privacy Policy describes how Neilson’s Nutrition (“we”, “our”, or “us”) collects, uses, shares, and protects your personal information when you visit our website or purchase our product, My Meal, from our e-commerce platform.

  1. Contact Us

If you have questions about this policy, want more information about our data practices, or would like to file a complaint, please contact us at:

📧 Email: info@mymealsa.co.za
📍 Address: Suite 4, Lot 747, Cnr. Windsor Avenue and Margaret Drive, Margate, 4275, South Africa

  1. What Information We Collect

We collect Personal Information which includes any information that identifies you or could be used to identify you.

  1. Device Information
  • Purpose: To optimise website performance and analyse user behaviour.
  • Collected Automatically: IP address, browser type, device details, time zone, cookies, pages visited, and interaction data.
  • Legal Basis: Legitimate interest and consent (where required).
  • Shared With: Woo (our e-commerce platform provider) and analytics providers like Google Analytics.
  1. Order Information
  • Purpose: To process and fulfil your purchase of My Meal, communicate with you, and detect fraud.
  • Collected From You: Name, billing and delivery address, payment details, email, phone number.
  • Shared With: Woo, payment gateways, and our logistics partners.
  1. Customer Support Information
  • When you contact us, we collect the information you provide to assist you.

 

  1. Minors

Our website and services are not intended for persons under eighteen. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us so we can delete the information.

  1. Sharing of Personal Information

We share personal data only when necessary to deliver our services or comply with legal obligations:

  • Woo powers our store. Their privacy policy:
  • Third-Party Providers: Delivery, payment, advertising, and analytics partners.
  • Legal Obligations: When required to comply with applicable South African or international law.
  1. Behavioural Advertising & Analytics

We may use your data to deliver personalised advertising:

  • Google Analytics helps us understand site usage.
  • You may opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout
  • Ads may be delivered based on your behaviour on our site and other platforms using cookies or pixels.
  1. Use of Personal Information

We use your information to:

  • Fulfil orders of My Meal
  • Process payments and deliver goods.
  • Communicate with you.
  • Provide customer support.
  • Inform you of offers, news, or updates (where permitted)
  1. Lawful Basis for Processing

We process your data under the following legal grounds (depending on your location):

  • Consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interest
  • Protection of vital interests
  1. Retention of Information

We retain your information as long as necessary to fulfil our business and legal obligations unless you request deletion (where permissible by law).

  1. Automated Decision-Making

We do not use fully automated decision-making that significantly affects your rights. Woo may use limited automation to detect fraud (e.g., temporary blacklisting of failed payment attempts).

  1. Cookies

We use cookies to enhance your browsing experience and collect usage data. Cookies may be:

  • Functional – site access and navigation
  • Performance – analytics and insights
  • Advertising – personalised marketing

To learn more or manage your cookies, visit: www.allaboutcookies.org

Blocking cookies may impair website functionality.

  1. Your Rights Under POPIA (and GDPR for EEA Residents)

You may have the right to:

  • Access, correct, or delete your data.
  • Object to processing
  • Withdraw consent.
  • Lodge a complaint with the Information Regulator of South Africa

For EEA users: You also have rights under the General Data Protection Regulation (GDPR).

  1. Do Not Track

We do not currently respond to “Do Not Track.”

Meaning of this is that the website or service does not alter its data collection practices when a user enables the “Do Not Track” feature in their web browser.

The “Do Not Track” feature is intended to signal to websites that a user prefers not to be tracked for advertising or analytics purposes. However, if a site does not respond to this request, it continues to collect and use data as usual, regardless of the user’s preference.

 

  1. Changes to This Policy

We may update this Privacy Policy periodically. Revisions will be posted on our website with an updated effective date.

  1. Complaints and Data Authority Contact

If you are dissatisfied with how we have managed your personal information, you have the right to lodge a complaint with the:

Information Regulator (South Africa)
📧 Complaints.Email: complaints.IR@justice.gov.za

📍 Website: https://www.justice.gov.za/inforeg/