Neilson’s Nutrition – My Meal At Neilson’s Nutrition, we aim to process and deliver your orders efficiently and with care. Please read the following delivery and shipping terms applicable to purchases of My Meal via our e-commerce platform:

1. Order Processing Once payment has been received and stock availability confirmed, all orders will be processed within three (3) to five (5) business working days.
2. Delivery Method All orders will be dispatched via Neilson’s Nutrition’s appointed third-party courier services. Delivery timelines and arrangements will be coordinated directly between the courier and the Shopper. Please ensure that someone is available at the designated delivery address to receive the order during the agreed time slot.
3. Courier Liability While Neilson’s Nutrition undertakes all reasonable steps to ensure timely and secure delivery of your order, we cannot be held liable for:

• Delays caused by the courier service
• Loss, damage, or negligence beyond our control
• Unforeseen delivery disruptions, including but not limited to acts of God, strikes, or transport issues

4. Delivery Costs Standard delivery costs are covered by Neilson’s Nutrition. However, additional delivery charges may apply in the following cases:

• Special requests for overnight or same-day delivery
• Delivery outside standard delivery zones
• Failed delivery due to no recipient present at the delivery address

Any such requests or arrangements must be made via email at orders@nnsa.co.za, and additional charges will be quoted and invoiced separately.

5. Weekend and Public Holiday Deliveries Deliveries will not be made on weekends or South African public holidays unless a special arrangement has been made in advance. Such deliveries may incur extra fees, which will be communicated and charged prior to dispatch.
6. Order Cancellation If a Shopper elects to cancel an order after the 7-day cooling-off period in terms of the Electronic Communications and Transactions Act, 2002 and the Consumer Protection Act, 2008, a 15% administration fee will be deducted from the refund. Neilson’s Nutrition also reserves the right to cancel any order for which payment has been received in cases such as: Insufficient stock availability Errors in pricing or product information In such cases, the Shopper will receive a full refund.
7. Stock Availability Neilson’s Nutrition makes every effort to maintain accurate stock records. However, product availability is not guaranteed. Orders will only be fulfilled when stock is confirmed as available. In cases where stock is unavailable, the Shopper will be offered a refund or the option to wait for restocking.
8. Product Condition on Delivery While we ensure that all My Meal products are packaged with care, Neilson’s Nutrition is not liable for any damage occurring during transit or upon arrival at the delivery address.
9. Customer Responsibilities It is the Shopper’s responsibility to ensure the correct delivery address and availability to receive the product. If no one is available at the agreed delivery time, redelivery may be delayed, and additional delivery fees may apply.
10. Product Complaints Any complaints regarding the quality or condition of My Meal should be directed to our support team at info@nnsa.co.za.