At Neilson’s Nutrition, we strive to ensure your satisfaction with every purchase of My Meal. Please review our refund policy below:

1. Product Availability: If My Meal is unavailable after purchase, we will notify you promptly. You will have the option to select an alternative product or receive a full refund of the amount paid.
2. Cancellation and Returns: According to the Electronic Communications and Transactions Act, 2002, and the Consumer Protection Act, 2008, you have 7 (seven) days from receipt of your order to cancel or return the product for a full refund. The product must be undamaged, unopened, intact, and returned in its original condition.
3. Incorrect, Defective, or Damaged Products: If Neilson’s Nutrition has supplied the incorrect product, or if the product is defective or damaged upon receipt, you may exchange it at our discretion within seven days of receipt. We will make every effort to replace the product upon receiving the return. If replacement is not feasible due to stock availability or other reasons, we will refund the purchase price.
4. Returns of Non-Defective Products: At our discretion, you may return a non-defective product if you are unsatisfied with your purchase beyond 7 (seven) days of receipt. You will have the option to receive a suitable replacement or a full refund of the purchase price.
5. Conditions for Returns: Non-defective products returned must be in their original, undamaged packaging with the seal intact and unbroken.

For any queries regarding refunds or returns, please contact Neilson’s Nutrition Customer Service at info@nnsa.co.za